Cancellation policy

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These Recron terms and conditions were created, in consultation with the Consumers Association and the ANWB, as part of the Social Economic Council's Self-Regulation Consultation Coordination Group (CZ) and came into force on 1 July 2016.

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Article 1: Definitions

In these terms and conditions, the following definitions apply:

a. holiday home: tent, folding camper, camper, (mobile) caravan, bungalow, summer cottage, hiker's cabin, etc.;

b. entrepreneur: the company, institution or association that makes the vacation home available to the recreational person;

c. recreational person: the person who enters into the vacation rental agreement with the entrepreneur;

d. co-sponsor: the person (s) also specified in the agreement;

e. third party: any other person, other than the recreational person and/or his co-recreational person (s);

f. agreed price: the fee paid for the use of the vacation home; this must be stated on the basis of a price list what is not included in the price.

g. costs: all costs for the entrepreneur associated with running the recreation business;

h. information: written/electronic information about the use of the holiday home, the facilities and the rules regarding the stay;

i. disputes committee: Recreation Disputes Committee in The Hague, composed for ANWB/Consumenten-Bond/Recron;

j. cancellation: the recreational party's written termination of the agreement before the commencement date of the stay.k. a dispute: if a complaint submitted to the entrepreneur by the recreational party has not been resolved to the satisfaction of the parties.

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Article 2: Content of the agreement

  1. For recreational purposes, i.e. not for permanent residence, the entrepreneur provides the recreational person with a vacation rental of the type or type that has been agreed, for the agreed period and the agreed price.
  2. The entrepreneur is not obliged to provide the recreational person with the written information on the basis of which this agreement is also concluded in advance. The entrepreneur always announces changes to this in writing to the recreational person in good time.
  3. If the information differs significantly from the information provided when entering into the agreement, the recreational person has the right to cancel the agreement at no cost.
  4. The holiday maker has the obligation to comply with the agreement and the associated information. He ensures that the co-recreational person (s) and/or third party (s) who visit and/or stay with him comply with the agreement and the associated information.
  5. If the provisions of the agreement and/or the associated information conflict with the Recron terms and conditions, the Recron terms and conditions apply. This does not affect the fact that the recreational person and the entrepreneur can make individual additional agreements that deviate from these terms and conditions for the benefit of the recreational person.

Article 3: Duration and expiration of the agreement

The agreement ends by operation of law after the expiration of the agreed period, without notice being required.

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Article 4: Price and price change

  1. The price is agreed on the basis of the rates currently applicable, which have been set by the entrepreneur.
  2. If, after setting the agreed price, additional costs arise due to an increase in the burden on the part of the entrepreneur as a result of a change in charges and/or levies that are directly related to the holiday home or the recreational person, these can be passed on to the recreational person, even after the conclusion of the agreement.

Article 5: Payment

  1. The holiday maker must make payments in euros, unless otherwise agreed, subject to the agreed terms.
  2. If, despite prior written reminder, the holiday maker does not or does not properly fulfill his payment obligation within a period of two weeks after the written reminder, the entrepreneur has the right to terminate the agreement with immediate effect, without prejudice to the entrepreneur's right to pay the agreed price in full.
  3. If the entrepreneur does not have the total amount due on the day of arrival, he is entitled to deny the holiday home access to the holiday home, without prejudice to the entrepreneur's right to full payment of the agreed price.
  4. The extrajudicial costs reasonably incurred by the entrepreneur, after a notice of default, are borne by the holiday maker. If the total amount is not paid in time, the statutory interest rate will be charged on the outstanding amount after written notice.

Article 6: Cancellation

  1. In case of cancellation, the holiday maker pays a fee to the entrepreneur. This amounts to:
  • in case of cancellation more than three months before the commencement date, 15% of the agreed price;
  • in case of cancellation within three to two months before the commencement date, 50% of the agreed price;
  • in case of cancellation within two to one month before the commencement date, 75% of the agreed price;
  • in case of cancellation within one month before the commencement date, 90% of the agreed price;
  • in case of cancellation on the day of the commencement date, 100% of the agreed price.
  1. The fee will be refunded proportionally, after deduction of administrative costs, if the place is reserved by a third party, on the recommendation of the recreational person and with the written consent of the entrepreneur, for the same period or part thereof.

Article 7: Use by third parties

  1. Use by third parties of the holiday home is only allowed if the entrepreneur has given written permission.
  2. The consent given may be subject to conditions, which must then be laid down in writing in advance.

Article 8: Premature departure of the holidayThe recreational person owes the full price for the agreed rate period.Article 9: Premature termination by the entrepreneur and eviction in the event of an attributable shortcoming and/or unlawful act

  1. The entrepreneur can terminate the agreement with immediate effect:
a. If, despite prior written warning, the recreational operator (s) and/or third party (s) do not or do not properly comply with the obligations under the agreement, the accompanying information and/or the government regulations, in such a way that, according to the standards of reasonableness and fairness, the entrepreneur cannot be expected to continue the agreement;
b. If, despite prior written warning, the recreational person causes inconvenience to the entrepreneur and/or co-recreators, or spoils the good atmosphere on or in the immediate vicinity of the site;
c. If, despite prior written warning, the recreational person acts contrary to the destination of the site by using the holiday home.
  2. If the entrepreneur wishes to terminate and evict prematurely, he must let the holiday maker know this by letter handed over personally. In that letter, the recreational person should be informed of the possibility of submitting the dispute to the Disputes Committee. The written warning can be omitted in urgent cases.
  3. After cancellation, the holiday home must ensure that the holiday home is vacated and the site is left as soon as possible, but no later than 4 hours.
  4. In principle, the holiday maker remains obliged to pay the agreed rate.

Article 10: Legislation and regulations

  1. The entrepreneur always ensures that the holiday home, both internally and externally, meets all environmental and safety requirements that (can) be set by the government for the holiday home.
  2. The recreational person is obliged to strictly comply with all safety regulations applicable on the site. He also ensures that fellow recreator (s) and/or third party (s) who visit and/or stay with him strictly comply with the safety regulations applicable on the site.

Article 11: Maintenance and construction

  1. The entrepreneur is obliged to keep the recreation area and the central facilities in a good state of maintenance.
  2. During the term of the agreement, the recreational person is obliged to keep the holiday home and the immediate surroundings in the same condition in which the holiday home received it.
  3. The recreational person, co-recreational person (s) and/or third party (s) is not allowed to dig, cut trees, prune bushes or carry out any other such activity on the site.

Article 12: Liability

  1. The entrepreneur's legal liability for damage other than injury and death is limited to a maximum of €455,000 per event. The entrepreneur is obliged to insure himself for this.
  2. The entrepreneur is not liable for an accident, theft or damage on his property, unless this is the result of a shortcoming that can be attributed to the entrepreneur.
  3. The entrepreneur is not liable for the consequences of extreme weather influences or other forms of force majeure.
  4. The entrepreneur is not liable for failures in the utilities, unless he can rely on force majeure.
  5. The recreational person is liable to the entrepreneur for damage caused by the actions or (omissions) of himself, the co-recreational party (s) and/or third party (s), insofar as it concerns damage that can be attributed to the recreational person, the co-recreational party (s) and/or third party (s).
  6. The entrepreneur undertakes to take appropriate measures after reporting nuisance caused by other tourists by the recreational person.

Article 13: Dispute Resolution

  1. The recreational person and the entrepreneur are bound by statements of the Disputes Committee.
  2. All disputes related to the agreement are governed by Dutch law. Only the Disputes Committee or a Dutch court is competent to hear these disputes.
  3. In the event of a dispute about the conclusion or execution of this agreement, the dispute must be submitted to the entrepreneur in writing or in another form to be determined by the Disputes Committee no later than 12 months after the date on which the holiday maker submitted the complaint to the entrepreneur.
 If the entrepreneur wants to file a dispute with the Disputes Committee, he must ask the recreational person to decide within five weeks whether or not they want to come to the Disputes Committee. The entrepreneur must hereby announce that, after the expiration of the aforementioned period, he will consider himself free to bring the dispute to court.
In those places where the terms and conditions speak of the Disputes Committee, a dispute can be submitted to court. If the holiday maker has submitted the dispute to the Disputes Committee, the entrepreneur is bound by this choice.
  4. For the treatment of disputes, refer to the Recreation Disputes Committee Regulations. The Disputes Committee is not authorized to deal with a dispute related to illness, injury, death or non-payment of an invoice that is not based on a material complaint.
  5. Compensation is due for dealing with a dispute.

Article 14: Back-up guarantee

  1. RECRON will assume the obligations of a RECRON member towards the recreational person, imposed on him in a binding opinion by the Disputes Committee, under the terms agreed between RECRON and the Consumer Disputes Committee Foundation, if the entrepreneur concerned has not complied with them within the period specified in the binding advice.
  2. If the entrepreneur has submitted the binding advice to the civil court for review within two months of its date, any compliance with the binding advice will be suspended until the civil court has ruled.
  3. The application of the compliance guarantee requires that the recreational person makes a written appeal to RECRON.

Article 15: Changes

Changes to the Recron terms and conditions can only be made in consultation with the consumer organizations, represented by the ANWB and the Consumers Association.