General terms and conditions
Your booking and conditions for vacation rentals
Article 1: Definitions
In these terms and conditions, the following definitions apply:
a. holiday home: (mobile) caravan, bungalow, summer cottage, etc.;
b. entrepreneur: the company, institution or Foundation that provides the vacation home;
c. recreational person: the person who enters into the vacation rental agreement with the entrepreneur;
d. period of stay: period of at least one day and a maximum of three months in a calendar year;
e. connection costs: costs for connecting the holiday home to an existing pipeline network;
f. rules of conduct: rules regarding the use of and stay at the recreation company, the place and the holiday home;
g. complaints protocol: if a recreational person has a complaint that has not been resolved in consultation with the entrepreneur concerned, the recreational person can report a complaint by appropriate court.
Article 2: Content of the agreement
1. For recreational purposes, i.e. not for permanent residence, the entrepreneur makes available to the holidaymaker the agreed vacation home for the agreed period of stay.
2. The agreement is concluded on the basis of the information, folder (s) and/or other advertising material provided by the entrepreneur to the recreational person.
Article 3: Validity and safety
1. The entrepreneur has the right to check or have the reliability and safety of the existing electricity, gas and water installation checked in the holiday home, with the terms and conditions of the utility company prevailing, as well as any relevant laws and regulations.
2. The entrepreneur guarantees the soundness and safety of the holiday home provided, unless he can rely on force majeure or these are the result of faults in the installation for which the recreational person is responsible.
3. The recreational person is not allowed to have an LPG installation on site in any way other than an installation in a motor vehicle approved by the National Road Traffic Office.
Article 4: Maintenance and construction
1. The entrepreneur ensures that the recreation area and the holiday home are in a good state of maintenance.
2. The recreational person or user is not allowed - except for usual maintenance - to dig on the site, cut trees or cut bushes, build gardens, plant bulbs, install antennas or satellite dishes, install fences or partitions, build verandas, tile platforms, buildings or other facilities of any kind near, on, under or around the to provide a holiday home without the prior written consent of the entrepreneur.
Article 5: Price and price change
1. The agreed price includes the costs of using gas, electricity, water, sewer and other associated costs with the exception of cleaning costs and tourist tax, unless otherwise announced in advance.
2. If, after determining the price, additional costs arise on the part of the entrepreneur as a result of a change in taxes, levies or other charges that also affect the recreational person, these can be passed on to the recreational person.
Article 6: Price change for agreements that are entered into for longer than one month
1. Without prejudice to the provisions of article 5 paragraph 2, the entrepreneur has the right to make a change in the agreed rate at most once a year. The changed rate will be notified to the holiday maker in writing at least one month before the end of the calendar year.
2. In the event of a price change other than under article 5 paragraph 2, the recreational person can terminate the agreement within 30 days of announcement. This cancellation takes effect on the date on which the new rate comes into effect.
Article 7: Payment
1. The holiday maker must make payments in Euros, unless otherwise agreed, subject to the agreed terms.
2. If, despite prior written reminder, the holiday maker does not fully fulfil his payment obligation, the entrepreneur has the right to terminate the agreement with immediate effect, subject to the provisions of paragraphs 3 and 4.
3. If the entrepreneur cancels the agreement, he must let the holiday maker know by registered or personally handed over letter, pointing out the possibility to cancel the cancellation by fulfilling his payment obligation within 10 days of sending or handing over the cancellation letter, or submitting the dispute to the competent civil court.
4. If the holidaymaker has not made use of the option referred to in paragraph 3, the entrepreneur has the right to deny access to his site to the recreational person and his family members, guests and visitors.
Article 8: Cancellation and early termination
1. The holiday maker is authorized to cancel the agreement
2. If the holiday maker cancels the agreement before the commencement date and the agreement concerns a vacation rental for a period of less than one season, he owes fixed compensation.
The indemnification amounts to:
• in case of cancellation two months and longer before the commencement date, 15% of the agreed price;
• in case of cancellation from six weeks to two months before the commencement date, 50% of the agreed price;
• in case of cancellation two to six weeks before the commencement date, 75% of the agreed price;
• in case of cancellation within two weeks before the commencement date, 90% of the agreed price;
• in case of cancellation on or after the day of the commencement date, 100% of the agreed price;
3. The compensation will be refunded proportionately after deduction of administrative costs if the vacation accommodation by a third party is reserved for the same period or part thereof and no other vacation accommodations are available during that period. The administrative costs are 5% of the agreed price with a minimum of €50.00 and a maximum of €75.
Article 9: Rules of Conduct
1. The holiday maker, his family members, guests, visitors and any users are obliged to comply with the rules of conduct set by the entrepreneur, including the rules concerning any required camping and residence documents and registration obligations.
2. The entrepreneur will inform the recreational person of the rules of conduct.
3. If the rules of conduct set by the entrepreneur and/or the agreement conflict with these terms and conditions and are to the detriment of the recreational person, these terms and conditions apply.
Article 10: Liability
1. The entrepreneur is not liable for theft, accidents or damage on his property, unless these are the result of a shortcoming attributable to him or his staff.
2. The holiday maker is liable to the entrepreneur for damage caused by the actions or (omissions) of himself and/or his family members, his lodges, or visitors allowed by him, insofar as it concerns damage that can be attributed to the recreational person or them.
3. The entrepreneur's legal liability will at least include the risk that can reasonably be covered by liability insurance with a minimum of €500,000.00.
Article 11: Duration and expiration of the agreement
The agreement expires automatically after the expiration of the agreed period.
Article 12: Premature termination by the entrepreneur and eviction in the event of default
1. If the holiday maker, his family members, guests or visitors does not or does not properly comply with the obligations under the agreement, the terms, the rules of conduct or the government regulations despite prior warning, to such an extent that, according to the standards of reasonableness and fairness of if the entrepreneur cannot be required to continue the agreement, the entrepreneur has the right to terminate the agreement with immediate effect. Thereafter, the recreational person to vacate the vacation home and leave the business premises as soon as possible. The warning can be omitted in very urgent cases.
2. If the holiday maker fails to vacate his vacation home, the entrepreneur is entitled to vacate the vacation home at the expense of the holiday home.
3. If the holiday maker is of the opinion that the entrepreneur has wrongly terminated the agreement, he must inform the entrepreneur immediately.
4. In principle, the holiday maker remains obliged to pay the agreed rate.
Article 13: Termination
1. If the rented holiday home has gone bust through no fault of the entrepreneur or cannot be used temporarily, the entrepreneur and the recreational person have the right to terminate the agreement. If the destruction of the vacation home or the temporary disuse of the vacation home is attributable to the entrepreneur, the recreational person can claim compensation.
2. If possible, the entrepreneur can offer the recreational person an equivalent replacement vacation home at an equal price. In that case, the holiday maker can choose between cancelling or accepting the replacement vacation home.
Article 14: Use by third parties
Neither the entrepreneur nor the recreational person is allowed to use the holiday home under any name to others than the persons mentioned in the agreement, unless otherwise expressly agreed. The conditions under which the permitted use takes place are regulated in advance by separate agreement.
Article 15: Collection costs
The recreational person or the entrepreneur will bear the extrajudicial costs reasonably incurred by the entrepreneur or the recreational person after a notice of default. If the total amount is not paid in time, the statutory interest rate on the remaining part can be charged after written notice.
Article 16: Changes
Changes to the Uwbooking.com terms and conditions can only be made by the management of Uwbooking.com. This means that the holiday maker and the entrepreneur can make individual additional agreements that deviate from these terms and conditions for the benefit of the recreational person.